This Privacy Policy explains how Brutal Casino, operated at brutal-casino.co by Santeda International B.V., collects, uses, stores, and protects your personal data. Please read it carefully before registering an account or using any of our services.
Brutal Casino is a trading name operated by Santeda International B.V., a company incorporated under the laws of Curaçao. We hold a valid licence issued by the Curaçao Gaming Authority (licence reference: OGL/2024/1798/1048) and have been providing online gaming services since 2020. Our platform is accessible at brutal-casino.co.
For the purposes of applicable data protection law, Santeda International B.V. is the data controller responsible for your personal information collected through brutal-casino.co.
If you have any questions about this Privacy Policy or the way we handle your data, you may contact us via:
This Privacy Policy applies to all personal data collected by Brutal Casino through brutal-casino.co, including data gathered when you:
This Policy does not cover third-party websites or services that may be linked from our platform. We encourage you to review the privacy policies of any third parties you interact with independently of brutal-casino.co.
We collect personal data in two ways: directly from you when you provide it, and automatically as you use our platform.
We process your personal data only where we have a lawful basis to do so. Depending on the context, the applicable legal bases are:
| Purpose of Processing | Legal Basis |
|---|---|
| Creating and administering your player account | Performance of a contract |
| Processing deposits and withdrawals across supported payment methods | Performance of a contract |
| Verifying your identity (KYC) and confirming your eligibility to play | Legal obligation / Performance of a contract |
| Applying and tracking bonus offers, wagering requirements, and promotional eligibility | Performance of a contract |
| Detecting and preventing fraud, money laundering, and problem gambling | Legal obligation / Legitimate interests |
| Complying with our obligations under the Curaçao Gaming Authority licence (OGL/2024/1798/1048) | Legal obligation |
| Providing 24/7 customer support via live chat and email | Performance of a contract / Legitimate interests |
| Sending you marketing communications, promotions, and bonus notifications | Consent (where required) / Legitimate interests |
| Personalising your experience on brutal-casino.co | Legitimate interests |
| Improving our platform, game lobby, and payment infrastructure | Legitimate interests |
| Enforcing responsible gaming tools and self-exclusion obligations | Legal obligation / Legitimate interests |
| Complying with applicable laws and responding to lawful regulatory requests | Legal obligation |
We use the personal data we collect for the following specific purposes:
We use your registration data and account information to create and maintain your player account, authenticate your identity at login, and allow you to access our full catalogue of slots, live casino games, crash titles, sportsbook, eSports markets, and virtual sports through the brutal-casino.co mobile browser platform.
We process your financial information to handle deposits and withdrawals across all supported methods — including Visa, Mastercard, bank transfer, SEPA, Skrill, Neteller, Paysafecard, Apple Pay, Google Pay, AstroPay, Jeton, Pix, Interac, and cryptocurrency transactions in BTC, ETH, LTC, XRP, BCH, USDT, XMR, and DASH. Transaction records are retained to resolve disputes, issue refunds where applicable, and maintain accurate financial ledgers.
Before processing withdrawals or at any point deemed necessary, we are obliged to verify your identity. This process may require you to submit a copy of a government-issued photo ID, a proof of address document, and, in certain circumstances, evidence of the source of funds used for deposits. Payout speed of up to three banking days post-verification is contingent on the successful completion of this process. We will not process withdrawals to unverified accounts where verification is required. KYC data is processed in accordance with our anti-money-laundering obligations.
We use your account data and gaming activity to assess your eligibility for welcome bonuses (including the three-deposit welcome package up to €5,500, the crypto welcome offer with 200 free spins, the sports welcome offer, and the eSports welcome offer), to credit free spins to your account, to track wagering progress against applicable requirements, to administer daily login bonuses, free bet offers, cashback promotions, and leaderboard competitions, and to ensure no player claims a welcome offer more than once.
We monitor account activity, transaction patterns, device data, and IP addresses to detect and prevent fraud, unauthorised account access, bonus abuse, multi-accounting, and money laundering. Where suspicious activity is identified, we may suspend an account, withhold pending withdrawals pending investigation, and report relevant information to competent authorities as required by our regulatory obligations.
We use your gaming history, deposit records, and account activity to support our responsible gaming programme. This includes monitoring for signs of problem gambling, enforcing any limits or exclusions you have requested, and contacting you where we identify patterns of concern. You may set deposit limits, loss limits, session time limits, or request self-exclusion through your account settings or by contacting our 24/7 support team.
Data you share with our support team — including via live chat or email — is recorded and retained to resolve your query, maintain a service history, and improve our support processes.
Where you have given your consent, or where we have a legitimate interest to do so, we may send you promotional communications about new games added to the lobby, upcoming bonus offers, free spin drops, sports betting promotions, and VIP programme updates. You may opt out of marketing communications at any time by following the unsubscribe link in any email we send you or by contacting our support team.
Aggregated and anonymised usage data helps us understand how players navigate brutal-casino.co, which games are most popular, which payment methods perform most reliably, and where the user experience can be improved. This does not involve identifying you individually.
We do not sell your personal data to third parties. We share your data only in the following circumstances and only to the extent necessary:
To process your transactions, we share relevant payment data with our authorised payment partners, including card processors, e-wallet providers (such as Skrill and Neteller), bank transfer intermediaries, and cryptocurrency processing services. These providers are contractually bound to handle your data securely and only for the purpose of processing your transaction.
We may use third-party identity verification services to assist with document checking, age verification, and anti-money-laundering screening. These providers receive only the information necessary to perform verification.
Our game providers — including but not limited to Pragmatic Play, Hacksaw Gaming, BGaming, Playson, PG Soft, Novomatic, Spinomenal, BetSoft, Playtech Live, Imagine Live, LuckyStreak, and 7Mojos — may receive technical session data (such as a session token or player identifier) necessary to deliver their games within our platform. These providers do not receive your full personal profile.
We may disclose your personal data to the Curaçao Gaming Authority or other competent authorities, law enforcement agencies, or courts where we are legally required to do so, including in connection with our obligations under our licence (OGL/2024/1798/1048), anti-money-laundering legislation, or in response to a valid legal process.
We may share data with fraud prevention organisations and industry databases to identify and prevent fraudulent or criminal activity affecting our platform or other operators.
We may share data within the Santeda International B.V. corporate group and with carefully selected third-party service providers (such as IT infrastructure providers, analytics platforms, and email delivery services) who assist us in operating brutal-casino.co. All such providers are subject to contractual data protection obligations.
Santeda International B.V. is incorporated in Curaçao. As a result, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your data, including relying on contractual mechanisms recognised as providing adequate protection under applicable law, or transferring data only to countries or recipients that offer an adequate level of protection.
If you would like more information about the safeguards applied to any specific international transfer, please contact us using the details in Section 1.
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law and our regulatory obligations. Our general retention practices are as follows:
| Category of Data | Retention Period |
|---|---|
| Account registration and identity data | For the duration of your account plus a minimum of 5 years following account closure, or longer if required by applicable law |
| KYC documents (ID, proof of address, source of funds) | Minimum of 5 years following the completion of the business relationship, in line with anti-money-laundering obligations |
| Financial transaction records (deposits, withdrawals, bet history) | Minimum of 5 years following the transaction date |
| Bonus and promotional records | Duration of the promotion plus a reasonable period thereafter for dispute resolution |
| Customer support communications | Up to 3 years following the close of the support interaction |
| Marketing preferences and consent records | Until you withdraw consent, plus a reasonable period for record-keeping |
| Technical log and session data | Up to 12 months, unless required for longer for security or regulatory purposes |
| Self-exclusion and responsible gaming records | For the duration of any exclusion period plus a minimum of 5 years thereafter |
When data is no longer required, we securely delete or anonymise it.
brutal-casino.co uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and support marketing activities. The main categories of cookies we use are:
These cookies are essential for the site to function and cannot be switched off. They include cookies that maintain your login session, enforce security measures, and remember your account state as you navigate between the lobby, cashier, and game pages.
These cookies remember your preferences — such as your preferred currency, language settings, and payment method — to provide a more personalised experience each time you visit brutal-casino.co.
These cookies collect anonymised or aggregated information about how visitors use our platform, which pages and games are visited most frequently, and where errors occur. This data helps us improve brutal-casino.co.
Where you have consented, we and our advertising partners may use cookies to deliver relevant promotions and bonus offers — including communications about our welcome package, free spins, free bet promotions, and VIP programme updates. You can withdraw your consent to marketing cookies at any time through your browser settings or our cookie preference centre.
Most web browsers allow you to control cookies through their settings. Please note that disabling strictly necessary cookies may impair your ability to use brutal-casino.co. As brutal-casino.co is a mobile-browser-based platform with no dedicated app, cookie management is handled entirely through your device's browser settings.
Depending on your jurisdiction and applicable data protection law, you may have some or all of the following rights in relation to your personal data:
To exercise any of these rights, please contact our support team via live chat at brutal-casino.co or by email. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request.
If you are dissatisfied with how we handle your data or any request you make, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Whilst we take reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
Brutal Casino is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 18. As part of our KYC process, all players are required to confirm their age and to provide identity documents verifying that they meet the minimum age requirement before any withdrawal is processed. If we become aware that a person under 18 has registered an account or provided personal data to us, we will close the account and delete the relevant data as promptly as possible.
If you believe a minor has registered at brutal-casino.co, please contact our support team immediately via live chat or email.
Brutal Casino is committed to promoting responsible gaming. The personal data we collect — including your deposit history, gaming activity, session data, and betting patterns — may be used to identify potential signs of problem gambling and to enforce the responsible gaming tools available on our platform. These tools include deposit limits, session time limits, loss limits, cooling-off periods, and self-exclusion options.
If you request self-exclusion, we will record that request and use your personal data (including device identifiers and payment details) to prevent you from re-registering during the exclusion period. Responsible gaming data is retained in accordance with the schedule set out in Section 8. To access responsible gaming tools or to speak with our team about your play, contact us via 24/7 live chat at brutal-casino.co.
We may use automated processes to carry out certain assessments, including:
Where automated decisions have a significant effect on you — such as account restriction or bonus disqualification — you may have the right to request a manual review. Please contact our support team to do so.
brutal-casino.co may from time to time contain links to third-party websites, game provider pages, or payment partner portals. This Privacy Policy does not apply to those third-party sites. We encourage you to read the privacy notices of any external sites you visit. We accept no responsibility or liability for the privacy practices of third parties.
We may update this Privacy Policy from time to time to reflect changes in our data practices, our services, or applicable law. When we make material changes, we will post the updated Policy at brutal-casino.co with a revised effective date and, where appropriate, notify you by email or via an in-account notification. Your continued use of brutal-casino.co following the posting of changes constitutes your acknowledgement of the updated Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please contact Santeda International B.V. through the following channels:
We will endeavour to respond to all enquiries promptly and in accordance with any timeframes imposed by applicable data protection law.
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